{"id":1244,"date":"2026-07-28T17:39:48","date_gmt":"2026-07-28T17:39:48","guid":{"rendered":"https:\/\/movingandmortgagehub.com\/?p=1244"},"modified":"2026-07-28T17:39:48","modified_gmt":"2026-07-28T17:39:48","slug":"the-irs-is-imploding","status":"publish","type":"post","link":"https:\/\/movingandmortgagehub.com\/?p=1244","title":{"rendered":"The IRS Is Imploding"},"content":{"rendered":"<article>\n<div><ul><li><span>Share on Facebook<\/span><\/li>\n<li><span>Share on Twitter<\/span><\/li><li><i><?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg>\n<\/svg><\/i><span>Share on Bluesky<\/span><\/li><li><span>Email<\/span><\/li><li><span>Comments<\/span><\/li><\/ul><\/div>\n<div>\n<p><span>In many years <\/span>of paying taxes, I\u2019ve never had a problem with the IRS. So, I was surprised to receive a letter dated May 25 informing us that my husband and I owelots more money than we had paid for our 2025 taxes\u2014and of course interest and fines. After reviewing the somewhat cryptic letter, we realized that we did not, in fact, owe <em>any<\/em> money. The IRS had simply failed to credit quarterly payments thatwe\u2019d made on time. Because we had all the bank records, it seemed as if this would be a relatively straightforward problem to fix\u2014until I picked up the phone and called the IRS. \u00a0<\/p><p>Read more <a href=\"https:\/\/movingandmortgagehub.com\/?p=1242\">Records Reveal How Homeland Security Agents Surveilled ICE Protesters<\/a><\/p>\n<p>Two hours on hold later, I gave up. When I tried again a few days later, the outgoing message informed me, \u201cDue to the high call volume, we are unable to answer your call. Please call back later today or tomorrow.\u201d And I was disconnected. After several more fruitless phone calls over the next week, I asked my accountant for advice. Unfortunately, she said, the dedicated lines for tax practitioners were going unanswered, too. She had never seen it so bad. She had clients who had serious issues to resolve, and there was \u201cno contact available at all.\u201d<\/p>\n<p>At that point, I realized the IRS was finally imploding.<\/p>\n<p>Tax professionals, journalists\u2014including those from <em>Mother Jones<\/em>\u2014members of Congress and former IRS commissioners had warned this would happen. When Elon Musk\u2019s DOGE service swept into the federal government like a buzzsaw in February last year, one of the first agencies it targeted for wholesale destruction was the IRS. DOGE slashed about a third of the entire IRS workforce in just a few short months. The agency hasn\u2019t had a confirmed commissioner since August last year.<\/p>\n<p>\u201cWhen, literally overnight, you lose that many people, you\u2019re losing leadership,\u201d former IRS Commissioner John Koskinen told my colleague Michael Mechanic last year. \u201cYou really are disabling the IRS.\u201d<\/p>\n<p>In October, the administration created what members of Congress have dubbed the \u201cfake job\u201d of IRS CEO, which Congress never authorized. Trump filled the post with former finance executive Frank Bisignano, even though he is simultaneously in charge of the Social Security Administration.\u00a0<\/p>\n<p>At an April congressional hearing, Bisignano assured lawmakers that IRS customer service had not suffered at all from the sudden, massive cuts in its workforce. He called 2026 \u201cthe most successful filing season in IRS history\u201d and claimed that the Trump administration was proving it was possible to have both \u201cless people and better results.\u201d<\/p>\n<p>My experience, that of many other taxpayers and tax professionals I have spoken with over the past month, as well as the IRS\u2019s own data, suggest otherwise. \u201cYou can\u2019t get rid of 30 percent of your staff and expect to be functional,\u201d says Traci DiMartini, the former IRS human capital officer who was one of the first high-ranking officials DOGE pushed out last year. \u201cThings are starting to break.\u201d<\/p>\n<p>Members of Congress have also started to notice. \u201cThe Administration laid off close to a third of the IRS workforce, sabotaging its mission, and making it impossible to get someone on the phone to answer even the simplest of questions, let alone resolve issues,\u201d Rep. Richard Neal (D-Mass.), ranking member of the powerful House Ways and Means Committee, said in a statement to <em>Mother Jones<\/em>. \u201cYet this Administration refuses to acknowledge the predictable consequences of gutting an agency and keeps telling taxpayers not to believe what they are experiencing.\u201d<\/p>\n<p><span>Contacting the IRS<\/span> has never been easy. The agency has been badly underfunded for decades, as Republicans have made it the b\u00eate noir of the federal government and starved it for resources. Several of them, including Sen. Ted Cruz (R-Texas), have called to abolish the IRS outright. \u201cThere are 93,000 agents at the IRS,\u201d he said in June. \u201cI think we should put a padlock on that building and put every one of them down on our southern border.\u201d (His numbers were actually outdated: Thanks to the DOGE cuts, as of January 2026, the IRS had fewer than 75,000 employees, .)<\/p>\n<p>In 2022, under President Joe Biden, Democrats in Congress pushed through the Inflation Reduction Act, a kitchen-sink bit of legislation that included some $80 billion over 10 years to shore up and modernize the IRS. The new funding allowed the agency to hire and train thousands of new customer service employees.<\/p>\n<p>Republicans like Cruz, who have long believed that the IRS has unfairly targeted conservatives, immediately launched a conspiracy theory suggesting that Biden was going to use the money to hire a shadow army of 87,000 armed agents to harass innocent Americans. They eventually clawed back most of that funding, but the IRS nonetheless invested what remained in trying to make life better for ordinary taxpayers. In 2024, the service answered more than 1 million more calls from taxpayers during filing season than it had the previous year, and reduced the average hold time from 28 minutes to 3, .<\/p>\n<p>Since Trump took office, all of those metrics have reversed, particularly after the DOGE workforce cuts fully took effect in October. \u201cIt\u2019s infinitely worse in 2026 than it was in 2025,\u201d says Richard Champion, a New Jersey lawyer who has practiced tax law for nearly 50 years and represents low-income taxpayers in federal tax court pro bono. When he used to call the IRS practitioner line, he says he used to be able to get into the call-back queue so he didn\u2019t have to sit on hold for hours. That option is increasingly unavailable. Now even when he does manage to reach someone, he says, they are often new and can\u2019t help, so they forward him to someone else, and those calls inevitably get dropped. \u201cI have at least four or five cases where I\u2019m just stymied,\u201d he says.<\/p>\n<p>Sakinah Tillman runs the tax clinic at the University of the District of Columbia\u2019s David Clark School of Law. She has worked with low-income taxpayers for more than a decade and says a few years ago, she\u2019d get someone on the phone in 15 minutes. Now, however, \u201cThere are some days I will literally be on the phone with the IRS five or six hours,\u201d she told me. \u201cAnd that\u2019s because my call dropped, so I\u2019m calling back again. It\u2019s horrible. It\u2019s the worst that I\u2019ve seen.\u201d Even more troubling, she told me, is that the managers have all but disappeared. \u201cEvery time I\u2019ve been making a request for a manager in the last year,\u201d she said, \u201cI\u2019m not getting a call back.\u201d<\/p>\n<p>These aren\u2019t just anecdotal one-offs. A June report to Congress from the Taxpayer Advocate Service, an independent agency within the IRS, found that live humans answered 20 percent fewer calls during this year\u2019s tax filing season and that hold times jumped anywhere from 81 to 161 percent, depending on the line called. Only 17 percent of the calls handled by the \u201cvoicebot\u201d system were completed. Most callers got frustrated and either asked to be transferred to a live person or hung up.<\/p>\n<p>The worst service came on phone lines dedicated to people who owed money and needed help, such as an installment plan. Live operators answered only 30 percent of more than 3 million such calls this year between January and April 18. Those lucky taxpayers who got through waited an average of 45 minutes on hold.<\/p>\n<p>The nonprofit Center for Taxpayer Rights this year also conducted its own research on how bad the IRS call responsiveness has gotten. The group discovered that the government\u2019s own measurements showed that wait times increased more than 70 percent in 2026, even though the agency received 50 percent fewer calls to its main 1040 help line than during the previous year. CTR testers then called various IRS phone numbers and found that nearly 40 percent of the calls were disconnected\u2014mostly by the IRS.<\/p>\n<p>Nina Olson, the executive director of the Center for Taxpayer Rights, ran the Taxpayer Advocate Service inside the IRS for nearly 20 years. She spent a day on hold herself during filing season as part of the study. Since then, she says, the service has likely gotten even worse because the IRS had shuffled staff to cover the phones during that busy time. \u201cWhere I deal is the morning after,\u201d she said. \u201cThe morning after April 16.\u201d Which is exactly when people like me start getting threatening notices from the IRS and can\u2019t get anyone to pick up the phone. \u201cThere\u2019s no one there,\u201d Olson said.<\/p>\n<p><span>During my many<\/span> hours on hold with the IRS, the outgoing phone messages encouraged me to try to resolve my issues online. But when I logged into my IRS account, I discovered this message: \u201cAccount features limited due to partial outage. While you can still access your account, some features are unavailable, including account balance and payment history. If you don\u2019t see what you need, please come back later.\u201d After more than a month of coming back later, I still couldn\u2019t access my payment history.<\/p>\n<p>Tech problems have been a persistent problem at the chronically underfunded revenue service, which is why Biden\u2019s IRA had allocated money for upgrades. Fixing IT problems, though, requires actual humans to do the work. Last year, the Trump administration pushed out more than 40 percent of the agency\u2019s IT department. Most of the remaining employees were moved to Bisignano\u2019s office or deployed to answer the phones during the greatest filing season of all time. Needless to say, the tech-forward team at DOGE did not improve the IRS technology.<\/p>\n<p>Stephanie Liuzzi, a seismic engineer in California, got a letter from the IRS this year saying her tax payment had been rejected because of a problem with the bank account number on her return. The letter instructed her how to pay online, which she did. But in May, she got another letter saying that not only does she still owe money, but she now also owes penalties. After hours on hold with the IRS, she finally reached someone who confirmed that she had in fact paid her bill. But that person couldn\u2019t waive the penalties and transferred Liuzzi to another line for help, where no one ever picked up. \u201cI think everyone just went home,\u201d she told me.<\/p>\n<p>After many more fruitless calls, she finally paid an $8 penalty online, but she hasn\u2019t been able to confirm that her case is resolved because she can\u2019t access her online account. \u201cIt is currently refusing to let me reset my password,\u201d she told me. \u201cIt keeps trying to send a text to a cell phone I had years ago. I have emailed in scans of my ID, my passport, but without access to that phone, it won\u2019t let me in.\u201d<\/p>\n<p><span>As the deadline<\/span> for responding to my IRS letter rapidly approached and I continued to fail to reach anyone on the phone, I thought perhaps I could try to seek assistance in person at one of the IRS\u2019s Taxpayer Assistance Centers. The Inflation Reduction Act had included funding to expand them, but the Trump administration has cut the number of fully staffed TACs to 42, from 102, according to a report by the Taxpayer Advocate. But the one where I live is still open, so I was hopeful\u2014until I discovered that taxpayers can\u2019t just walk in without an appointment. And the only way to make an appointment? Call the IRS. <\/p>\n<p>I never got an appointment.<\/p>\n<p>DiMartini, the former IRS human resources chief, has a vivid memory of her first time volunteering to help people with their taxes at a walk-in clinic in Philadelphia in 2024. \u201cIt was so humbling,\u201d she recalled. DiMartini encountered lines of people around the block who had been victims of identity theft or unscrupulous tax preparers and women whose ex-husbands had illegally claimed their kids on <em>his<\/em> taxes. \u201cWhat are these people going to do now?\u201d she wonders. \u201cAs much as the tech bros want to automate everything, you still have to meet people where they\u2019re at. People just want to pay their goddam bills. Why are we making it so hard?\u201d<\/p><p>Read more <a href=\"https:\/\/movingandmortgagehub.com\/?p=1239\">Trump Administration Moves to Open American Samoa\u2019s Waters to Deep-Sea Mining<\/a><\/p>\n<p>The IRS\u2019s Taxpayer Advocate Service can help people cut through the bureaucracy, but Trump has decimated that office, too. Barbara Heggie, the managing attorney of Empire Justice Center\u2019s Tax Advocacy Program in Rochester, NY, told me that now, when she really gets stonewalled by the IRS, she goes straight to Congress. \u201cEvery congressional office has staff who work on constituent services dealing with federal agency problems,\u201d she said, \u201cincluding IRS problems.\u201d<\/p>\n<p>Sadly, I am a disenfranchised resident of the District of Columbia, where we are taxed without representation. The closest thing we have to a member of Congress is Eleanor Holmes Norton, an 89-year-old nonvoting delegate with the same power as someone from Guam. Last year, I wrote about her mental deterioration and figured no one in her office would lift a finger to help resolve my tax issues, even if they did such things.<\/p>\n<p>All of these roadblocks left me with one final option: snail mail.<\/p>\n<p>The US Post Office is the last resort for the ever-growing cadre of people who can\u2019t get through the IRS phone lines. Of course, the Trump administration has also gutted the IRS mail room\u2014with predictable results. According to a recent report by the Taxpayer Advocate, the number of unprocessed correspondence and amended returns languishing at the IRS jumped from 3.8 million in 2025 to 7 million this year. \u201cAnd that was before all the people like you were sending in letters,\u201d CTR\u2019s Nina Olson told me.<\/p>\n<p>The Biden administration had been making some headway in reducing the mail backlog after it had reached epic proportions during the Covid pandemic. With funding from the IRA, the tax agency was able to staff up critical chokepoints in the system, including the mailroom. Charles Garn was one of the recruits hired in 2024 to work at the massive Ogden, Utah, IRS service center, where he was on the frontline opening the mail and sorting and processing 1040 forms and other correspondence from taxpayers. \u00a0<\/p>\n<p>Almost as soon as he finished his training, DOGE pushed him out. He left in October, along with thousands of other IRS workers who\u2019d taken the \u201cdeferred resignation\u201d plan that paid them not to work for three months and then essentially fired them. But he was there long enough to see first-hand the impact of \u201ccrippling\u201d staff losses. <\/p>\n<p>When Garn first started, his division would get a massive delivery of papers first thing in the morning. \u201cWe\u2019d wipe it all out by the end of the day,\u201d he explained. By the time the staffing cuts had fully kicked in, \u201cWe weren\u2019t clearing out the deliveries. People were working harder and pumping out more, but we still weren\u2019t able to meet what we needed to.\u201d<\/p>\n<p><span>The IRS might<\/span> not be opening a lot of the mail it receives, but somehow it\u2019s still sending it out. Even before the deadline to respond to my first letter had passed, the IRS sent me a new one reminding me that I have a past-due balance. \u201cIf you don\u2019t act now, the IRS may consider levying (seizing) your income or bank account,\u201d my newest missive warned.<\/p>\n<p>The letter was a stark reminder that the collapse of the IRS customer service functions isn\u2019t just an occasional annoyance for taxpayers. It can literally ruin people\u2019s lives. If a taxpayer fails to respond to letters like the ones I got, and to pay an outstanding balance, even if it\u2019s wrong, the IRS can eventually garnish their wages, seize bank accounts, or even take their cars or houses to settle the bill. <\/p>\n<p>These consequences land heavily on those who can least afford it: the elderly, people whose first language is not English, and of course, poor people of all sorts. \u201cClients don\u2019t have scanners,\u201d says Tillman, who says a lot of correspondence with the IRS now requires such things. \u201cSome don\u2019t have laptops, or if they do, they don\u2019t know how to use them.\u201d<\/p>\n<p>Low-income people are also particularly vulnerable to fraud. \u201cTax season is one of the most vulnerable times for low-income taxpayers because you have crooked preparers that prey on them,\u201d Tillman says. She usually sees these clients after they get a letter from the IRS ordering them to repay thousands of dollars of the refund they weren\u2019t entitled to.<\/p>\n<p>The Trump administration\u2019s destruction of the IRS has other less obvious harms\u2014even beyond the nearly $900 billion in revenue it won\u2019t be able to collect over the next decade thanks to the staffing cuts. \u201cA lot of the anti-poverty structure of the safety net is embedded in the tax code,\u201d explains Omeed Firouzi, director of the low-income tax clinic at Temple University law school.<\/p>\n<p>The Earned Income Tax Credit, child tax credit, plus the new provisions in Trump\u2019s One Big Beautiful Bill that exempted tips, overtime and some Social Security payments from taxes\u2014all of that requires people to accurately file a tax return. At the same time, the Big Beautiful Bill also made massive cuts to anti-poverty programs like SNAP and Medicaid, making the credits provided through the tax code even more important.<\/p>\n<p>The Trump administration seems to have grudgingly recognized that the IRS needs more people, if only to collect taxes to pay for its ruinous war in Iran. In February, the Treasury Department gave the IRS permission to hire 8,000 people through September. \u201cThese hiring events are an important step in strengthening our workforce and improving the taxpayer experience,\u201d Bisignano said in a June press release announcing a series of hiring fairs across the country.<\/p>\n<p>\u201cKudos for that, but no one is showing up [to the fairs] because they don\u2019t trust the federal government,\u201d says DiMartini. \u201cIt is going to take decades to recover.\u201d<\/p>\n<p>In the meantime, I worked on this story one day to the backdrop of IRS hold music. After an hour and a half of waiting, I stayed on the phone while I went to Sweetgreen and got lunch, ate my salad while I watched Todd Blanche testify before Congress, and then at the two-hour mark \u2026 got disconnected.<\/p>\n<\/div>\n<footer>\n<section><h3>Owned by no one\u2014except you.<\/h3><p><strong>We just keep seeing it happen<\/strong>: Newsrooms owned by billionaires and corporations are spinning their own narratives, overwriting the truth, following only stories that keep them in the pocket of those with even more power.<\/p>\n<p><strong>Not here<\/strong>. We\u2019re not owned by anyone. We\u2019re not part of any cult that demands our allegiance to a bottom line. We\u2019ve spoken up and spoken out while other newsrooms changed their stories\u2014or cut them altogether\u2014to keep the C suite happy.<\/p>\n<p><strong>Our mission is to find the truth and amplify it<\/strong>. That\u2019s why we\u2019re independent, nonprofit, and, crucially, funded by readers. The investigations on our website will always be free to read, watch, and listen to, but <strong>our newsroom is powered by readers who pitch in what they can so we can keep asking the hard questions<\/strong>.<\/p>\n<p>Can you chip in today?<\/p>\n<section>\n<div>\n<div>\n<div>\n<button>One-Time<\/button>\n<button>Monthly<\/button>\n<\/div><!--.row-->\n<div>\n<button>$<\/button>\n<button>$<\/button>\n<button>$<\/button>\n<\/div><!--.row-->\n<div>\n<button>Other Amount<\/button>\n<\/div><!--.row-->\n<div>\n<button>Continue<\/button>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" alt=\"Available payment methods include Visa, Master Card, Discover, and Paypal.\" class=\"wp-image-90\" height=\"60\" src=\"https:\/\/movingandmortgagehub.com\/wp-content\/uploads\/2026\/05\/b47c6c719a6fe58d605cda1de8991918.png\" width=\"471\" srcset=\"https:\/\/movingandmortgagehub.com\/wp-content\/uploads\/2026\/05\/b47c6c719a6fe58d605cda1de8991918.png 471w, https:\/\/movingandmortgagehub.com\/wp-content\/uploads\/2026\/05\/b47c6c719a6fe58d605cda1de8991918-300x38.png 300w\" sizes=\"auto, (max-width: 471px) 100vw, 471px\" \/><\/figure>\n\n<\/div><!--.row-->\n<\/div>\n<\/div>\n<\/section>\n<\/section><section><h3>Owned by no one\u2014except you.<\/h3><p><strong>We just keep seeing it happen<\/strong>: Newsrooms owned by billionaires and corporations are spinning their own narratives, overwriting the truth, following only stories that keep them in the pocket of those with even more power.<\/p>\n<p><strong>Not here<\/strong>. We\u2019re not owned by anyone. We\u2019re not part of any cult that demands our allegiance to a bottom line. We\u2019ve spoken up and spoken out while other newsrooms changed their stories\u2014or cut them altogether\u2014to keep the C suite happy.<\/p>\n<p><strong>Our mission is to find the truth and amplify it<\/strong>. That\u2019s why we\u2019re independent, nonprofit, and, crucially, funded by readers. The investigations on our website will always be free to read, watch, and listen to, but <strong>our newsroom is powered by readers who pitch in what they can so we can keep asking the hard questions<\/strong>.<\/p><p>Read more <a href=\"https:\/\/movingandmortgagehub.com\/?p=1236\">She\u2019s Charged With Killing Her Twins. 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